Customer Success Manager

Customer Success Manager

Become a job-ready Customer Success Manager by mastering onboarding, customer engagement, segmentation, churn prevention, renewals, upsell strategies, customer communication, CSM tools, analytics, and real-world SaaS customer success workflows.

  • 9 Phases
  • 12 Lessons
  • 2.8 Hrs
  • Beginner Advanced
Category Cloud computing
Customer Success Manager
Learning Path 12 Lessons 2.8 Hrs

Start Phase
  • Day-to-Day Responsibilities of a CSM 3:45

Start Phase
  • Customer Success Overview & Responsibilities 3:45
  • Executive & QBR Management 16:21

Start Phase
  • How Companies Onboard New Customer Success Managers 31:16

Start Phase
  • Customer Segmentation & Engagement Strategy 7:07

Start Phase
  • CSM Tools Overview 3:04
  • Customer Health Scores 4:12

Start Phase
  • Churn Prevention & Risk Management 19:23

Start Phase
  • Renewals Management for CSMs 59:23
  • Upselling & Expansion 7:10

Start Phase
  • Customer Success Metrics & Analytics 8:27

Start Phase
  • Customer Success Interview & Career Prep 8:52

Start your Customer Success Manager journey

Learn at your own pace. Total estimated time 2.8 hours

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